Contact Support
Can't find a solution in the docs? Here's how to reach us.
Discord (Fastest)
The quickest way to get help is through our Discord server:
- Go to the #support or #tickets channel
- Create a support ticket
- Describe your issue in detail
- Include:
- Your OwnCheats username
- The product you're having trouble with
- What you've already tried
- Any error messages or screenshots
Before Contacting Support
Please try the following first:
- ✅ Read the relevant guide in this documentation
- ✅ Check Common Issues
- ✅ Check Detection Status
- ✅ Make sure you followed all Setup steps
- ✅ Restart your PC and try again
- ✅ Re-download the latest loader from your dashboard
What to Include in Your Ticket
| Information | Why It Helps |
|---|---|
| Product name | So we know which cheat to troubleshoot |
| Error message | Helps identify the exact issue |
| Steps you tried | Avoids repeating troubleshooting |
| Windows version | Some issues are OS-specific |
| Screenshots/video | Visual proof of the problem |
Response Times
| Priority | Response Time |
|---|---|
| Critical | < 1 hour |
| High | < 6 hours |
| Normal | < 24 hours |
tip
Providing detailed information upfront gets you a faster resolution. "It doesn't work" with no details takes longer to troubleshoot.